Text Message Updates (SMS Opt-In)
What you get
Text messages about your own towing or roadside service request only: the driver is on the way, the arrival time, questions about the exact location and the keys, and the job status. No marketing or promotional messages, ever.
How you opt in
Texts are sent by Best Car Towing LLC itself, only about the towing or roadside service we are performing for you. We text you only after you say yes on our service call:
- You request service. You request towing or roadside help by calling us at (323) 660-7772, or through your insurance company or roadside program. We then call you about your request.
- We ask for your permission on the call. Before any text is sent, our agent says, word for word:
Would you like Best Car Towing LLC to send you text updates about your towing or roadside service request, including driver arrival time, location questions, and job status? Message and data rates may apply. Message frequency varies by job, usually 1 to 5 messages per service request. Reply STOP to opt out at any time or HELP for help. Our Terms are at bestcartowingllc.com/terms and our Privacy Policy is at bestcartowingllc.com/privacy. Do we have your permission to send you these texts? Please say yes or no.
- You answer yes. Customer:
Yes.
Agent:Great, you are opted in. You will receive a confirmation text shortly. Reply STOP at any time to unsubscribe.
- Confirmation text. Only after an explicit yes, we send:
Best Car Towing: You are opted in for towing job updates. Msg and data rates may apply. Msg frequency varies. Reply STOP to cancel or HELP for help.
If you say no, don't answer, or we can't reach you by phone, no text messages are sent. Consent to texts is not a condition of receiving service. We never buy, rent or share phone numbers for texting.
Sample messages
Best Car Towing: You are opted in for towing job updates. Msg and data rates may apply. Msg frequency varies. Reply STOP to cancel or HELP for help.
Best Car Towing: Your driver is on the way for your [Vehicle], job [Job ID], and should arrive in about [ETA] min. Questions? Call (323) 660-7772. Reply STOP to opt out.
Frequency, cost and help
- Frequency: varies by job, usually 1–5 messages per service request.
- Cost: message and data rates may apply.
- Opt out: reply STOP at any time. You will get one confirmation and no more texts.
- Help: reply HELP, or call (323) 660-7772.
- Carriers are not liable for delayed or undelivered messages.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy (bestcartowingllc.com/privacy) and Terms & Conditions (bestcartowingllc.com/terms).
Contact
Best Car Towing LLC, 3078 N Lima St, Burbank, CA 91504 · (323) 660-7772